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Account / Process Trainer (Alabang) | Onsite

Account / Process Trainer (Alabang) | Onsite

TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines
30+ days ago
Job description

Responsibilities :

1. Training Needs Analysis :

  • Ability to identify training needs accurately.
  • Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design :

  • Demonstrates end to end understanding of course design methodologies.

    • 3. Content Development :

  • Demonstrates end to end understanding of content development and maintains appropriate methodology.

    • 4. Course Delivery :

  • Possesses effective delivery / training techniques and methods.

    • 5. Research Methodology :

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

    • Requirements :

  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer  in BPO / shared services industry.
  • Preferably with background or knowledge in Tech Support.
  • Excellent oral and written communication.
  • Amenable to work in  shifting schedules in Alabang.
  • Amenable to work  onsite
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    Trainer • Muntinlupa, Metro Manila, Philippines