SaaS Application Support Engineer

🌟 We're Hiring : SaaS Application Support Engineer! 🌟

We are seeking a skilled and dedicated SaaS Application Support Engineer to provide technical support and ensure optimal performance of our software applications. The ideal candidate will have strong problem-solving abilities, technical expertise, and excellent customer service skills to resolve issues and maintain high-quality user experiences.

📍 Location : National Capital Region, Philippines

⏰ Work Mode : Work From Office

💼 Role : SaaS Application Support Engineer

What You'll Do :

🔧 Troubleshoot and resolve technical issues for SaaS applications

📞 Provide exceptional customer support via multiple channels

🔍 Monitor application performance and identify potential problems

📋 Document issues, solutions, and create knowledge base articles

🤝 Collaborate with development teams to escalate complex issues

⚡ Ensure timely resolution of support tickets and maintain SLAs

What We're Looking For :

✅ Experience in technical support or application troubleshooting

✅ Strong knowledge of SaaS platforms and cloud technologies

✅ Excellent communication and customer service skills

✅ Problem-solving mindset with attention to detail

✅ Familiarity with ticketing systems and support tools

✅ Ability to work in a fast-paced environment

Ready to make an impact? 🚀 Apply now and let's grow together!