Social Media & Chat Support Associate

About Cartrack

Cartrack is a leading global telematics and mobility solutions provider, trusted by businesses across Asia and beyond to transform how fleets, drivers, and communities connect. With innovation at its core, Cartrack empowers organizations to achieve efficiency, safety, and growth through data-driven technology and a strong focus on client experience.

About the Role

We’re looking for an enthusiastic and detail-oriented Social Media & Chat Support Associate to join our growing team. In this role, you’ll be the first point of contact for customers and followers across all communication channels — from social media messages to live website chats and emails.

You’ll help ensure every inquiry is answered promptly, professionally, and in line with our brand’s voice and tone. This position is ideal for someone who enjoys connecting with people, has strong communication skills, and thrives in a fast-paced digital environment.

Key Responsibilities

• Monitor and respond to incoming messages, comments, and inquiries across all platforms (Facebook, Instagram, TikTok, website chat, and email).
• Provide timely, accurate, and friendly responses to customer questions and feedback.
• Escalate complex issues to the appropriate departments when necessary.
• Track common questions and provide insights to improve FAQs and response templates.
• Maintain a consistent brand voice and ensure high-quality interactions.
• Collaborate with the marketing and customer support teams to improve engagement and customer satisfaction.

Qualifications

Nice to Have

Experience in customer service, community management, or social media moderation.

Basic knowledge of CRM or social media management tools (e.g., Zendesk, Sprout Social, Hootsuite, etc.).

Why Join Us

Opportunity to grow in a dynamic, tech-driven environment.

Supportive team culture and continuous learning opportunities.

Be part of a brand that values customer connection and digital innovation.

Apply now!