IT Helpdesk Technician II
Swak BPO CorpAngeles City, Pampanga, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionStrong customer service skills Deep understanding and troubleshooting skill of the different kind of applications Experience with various software, hardware, and internal tools Ability to follow detailed written and verbal instructions Ability to accurately proofread numerical and text data At least 2 years of experience in the same job Opportunity to work with international teams and companies Opportunity in promotions and salary increases A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost Free meals prepared and provided by the company to promote a healthy lifestyle Free shuttle services provided around Angeles City and nearby areas A recreational facility that provides comfort and entertainment for employees to unwind This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.
Job Responsibilities :
- Work all assigned tickets; complete tickets within SLA
- Configure and maintain all physical hardware
- Assist in Onboarding and Acquisition projects
- Assist Tier 3 - Desktop Engineer with deployment projects
- Maintain compliance with applications, operating systems and patch management
- Escalate issues to Tier 3 - Desktop Engineer
- Maintain ownership of ticket until completed; update and coordinate with clients for resolution
Job Requirements :
Why work with Swak BPO Corp.?
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It Helpdesk • Angeles City, Pampanga, Philippines
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