Mandarin Service Desk

BENEFITS : Medical
Miscellaneous Allowance
Loans, Dental Sports (e.g. Gym)
Performance Bonus
Free meals and Snacks
Monthly Gatherings and Outings. JOB DETAILS : Company Profile: A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.

Position: Mandarin Service Desk
Location: Quezon City
Schedule: Dayshift | Should be open for Shifting Schedule as well if needed
Industry: Global Contact Center | BPO Company
Salary: Php 70,000 - Php 100,000

Responsibilities:
A bilingual resource that can provide support and can perform tasks either in other languages and English language.
Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management and request for service.
Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management.
Will also be tasked to do quality audits and translations.

Requirements:
Preferably Bachelor’s degree graduate
Excellent English communication skills both written and oral
Proficient in the Mandarin Language
Technical Support background is a plus but not required

Recruitment Process:
Initial Interview (Phone Interview)
Language Assessment
Hiring Manager Interview
Job Offer