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Customer Service Representative

Customer Service Representative

Metacom Solutions BPOPhilippines, National Capital Region, PH
15 days ago
Job description

Job Title : Customer Service Representative

Site Locations : Glorietta | Alabang | Shaw | Ortigas | Cebu

Employment Type : Onsite, Full-time

Job Overview :

We are looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Key Responsibilities :

  • WOW Customers over the phone, online chat, or email
  • Enthusiasm and a Be BOLD attitude with great customer service skills
  • A WORK Together approach with open communication, excellence in service, integrity, and accountability
  • Build TRUST by working as a team member, as well as independently, with minimal supervision
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Qualifications :

  • High school diploma or equivalent; college-level education is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and multitasking abilities.
  • Customer service experience is preferred but not required — training will be provided.
  • Ability to remain calm and professional in challenging situations.
  • Willingness to work flexible hours, including nights, weekends, and holidays if needed.

    • What We Offer :

    ✅ Competitive salary package

    ✅ Performance-based incentives

    ✅ Paid training and professional development opportunities

    ✅ Health and wellness benefits

    ✅ Opportunities for career advancement

    ✅ Fun and supportive work environment

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    Customer Service Representative • Philippines, National Capital Region, PH