Customer Service Representative (Zendesk)

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor

Schedule : Must be available for any of the following schedules (Sydney Time) :

Rep 1 :  (Opener) : 7 : 30 AM – 2 : 00 PM Sydney,  Tuesday to   Sunday —   Monday Off

Rep 2 :  (Closer) :     2 : 00 PM – 8 : 30 PM Sydney, Wednesday to Monday  —   Tuesday Off

Rep 3 :  (Midshift) :  11 : 00 AM – 5 : 30 PM Sydney, Thursday to Tuesday —     Wednesday Off

Overview

Our client is seeking friendly, resourceful Customer Service Representatives to provide fast, helpful support by phone, email, and chat. You’ll assist customers with queries, cancelation, and rescheduling, while helping maintain high service standards.

Responsibilities

Requirements

Independent Contractor Perks

ZR_29737_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB