Nonvoice Customer Service (Support)

About the Client : We are a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, we strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.

Duties and Responsibilities :

• Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
• Communicate with customers through various channels to address inquiries and issues.
• Develop in-depth knowledge of the company's products to answer customer questions accurately.
• Respond promptly to customer inquiries, maintaining a high standard of customer support.

Qualifications :

SHIFT SCHEDULE : TBD

SETUP : This is a remote (work-from-home) position open to candidates based in Cebu.

PERKS & BENEFITS :