Analyst/Specialist, Finance Hub (Talent Pool)

Essential Responsibilities:

Produce reports/requests/deliverables on time and in good quality

Maintain productivity and and attention to detail while meeting service level agreements in a complex environment

• Ticket Resolution & Requestor/User Support

Facilitate assignment and resolution of ServiceNow tickets

Effectively communicate with requestors/users to gather issue details and relay resolutions steps.

• Process or System Maintenance, Enhancements and Ad hoc

Assists on system enhancement and continuous improvement projects.

Assist in maintaining database integrity through data validations and reviews.

Support ad-hoc requests as appropriate

• Contributor to standardization and/or process improvement projects

Maintain documentation of system processes, reports, and system functionality.

Creates and updates work instructions and creating additional guides for enhanced user support.

Provide input to ongoing policy governance and compliance of work instructions and policies.

• Controls Compliance and Reviews

Ensure adherence to policies and procedures and compliance with related controls

Understand process controls and report observations.

Education and Experience:

• Bachelors degree in Accounting, Finance, Business Administration, Accounting Technology or related field
• 1-3 years corporate accounting and/or financial shared services environment experience
• With experience in Oracle system and other ERP systems

Preferred Qualifications:

• Excellent interpersonal and communication skills, both written and oral
• Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task in a fast paced environment
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards