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US Retail Account (Full time)
247 aiTaguig, National Capital Region, PH26 days ago
Job descriptionAt least HS / SHS Graduate Minimum 6months call center experience, with at least 1 role held as a regular employee. Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program. Responsible for adhering to client call handling protocol and procedures Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner. Responsible for resolving customer needs, concerns and problems. Responsible for educating the customer on detailed product information Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary Responsible for customer case documentation Responsible for proper call escalation, call transfer and redirection of customer concerns. Responsible for delivering voice of the customer feedback to the client to improve overall service Responsible for delivering insight on how to improve overall customer satisfaction. Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
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Retail Account • Taguig, National Capital Region, PH
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