Phone Support TechnicianScalableOS • NCR, 00, ph
Phone Support Technician
ScalableOS • NCR, 00, ph
3 days ago
Job description3+ years MSP experience Strong Microsoft 365 administration Google Workspace admin experience Windows & macOS troubleshooting Exceptional client communication skills Intune experience CompTIA A+ / Network+ Security+ Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule.
Job Description
This is a remote position.
SUMMARY
The
Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.
JOB RESPONSIBILITIES
- Respond to inbound support calls
- Diagnose and resolve Tier 1 & Tier 2 issues
- Provision and deprovision users
- Configure endpoints
- Maintain accurate documentation
- Meet SLA and KPI standards
QUALIFICATIONS
Required :
Preferred :
JOB REQUIREMENTS
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Phone Support Technician • NCR, 00, ph
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