BPO Trainer - Cebu City (Retail)

About the job Trainer - Retail (Cebu) | Onsite

Nature Of the Account : Retail

Start Date : ASAP

Type of Support : Voice

Work Arrangement : 100% Onsite (Cebu)

Shift Schedule | Restdays : 24x7

Educational Requirement :

Finished at least 2 years in college without back subject / s

Work Experience :

Minimum 1 year experience as Trainer

Preferred : retail background, but can be a trainer for any customer service accounts

Good communication skills

Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities :

Curriculum Development : Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.

Training Delivery : Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.

Performance Evaluation & Coaching : Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.

Needs Assessment & Collaboration : Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.