Training Officer

About the Job

Location : Ortigas

Corporate Title : Junior Officer to Manager

Work Arrangement : Hybrid

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Training Officer .

In this role you will plan, develop, execute, and evaluate programs and activities for Auto Collections. You will ensure the team is equipped with the relevant hard and soft skills, knowledge, and tools required to effectively perform their roles and fulfill their mandates.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Design and develop hard and soft skills training programs for Auto Collections team members and partner agencies.
• Create and maintain accurate, relevant, and up-to-date learning materials, ensuring programs are customized to meet business needs.
• Facilitate engaging and interactive learning sessions that drive participation and knowledge retention.
• Implement training initiatives and ensure achievement of targeted learning outcomes.
• Administer and analyze training evaluations, monitoring participant progress through defined metrics in coordination with department and team heads.
• Partner with department and team heads to identify training needs and align programs with business objectives.
• Coordinate with HR Training on bank-wide programs and learning initiatives for Auto Collections employees.

What we're looking for

What you can expect from joining our team