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Quality Analyst - Ecommerce (Cebu) | Onsite

Quality Analyst - Ecommerce (Cebu) | Onsite

TASQ Staffing SolutionsCebu, Philippines
21 days ago
Job type
  • Quick Apply
Job description

Nature Of the Account :  Ecommerce

Start Date :  ASAP

Type of Support : Non-voice

Work Arrangement :  100% Onsite (Cebu)

Shift Schedule | Restdays :  24x7

Educational Requirement :

  • Finished at least 2 years in college without back subject / s

Work Experience :

  • At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)
  • Any domain
  • Good communication skills
  • Responsibilities :

  • Monitoring and Evaluation :   Quality Analysts assess the quality of interactions, such as calls, emails, or chats, against established criteria. They listen to calls, review emails, and analyze data to identify areas of improvement.
  • Performance Analysis :   They analyze agent performance, providing feedback and coaching to improve their skills and adherence to processes.
  • Process Improvement :   QAs identify areas where processes are inefficient or broken, and they work to implement solutions and improvements.
  • Report Generation :   They create regular reports on quality metrics, performance trends, and areas for improvement, often sharing these with management and other relevant teams.
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    Quality Analyst • Cebu, Philippines

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