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Client Service Director / Legal Assistant

Client Service Director / Legal Assistant

Launcher CareersManila, Metro Manila, Philippines
6 days ago
Job description

Client Service Director / Legal Assistant

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people‑centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch

  • Impact the growth and success of small and medium‑sized businesses.
  • Work in a people‑first, remote environment that values growth and ongoing development.
  • Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
  • Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target client’s company. We value long‑term partnerships, and seek to recruit talent that will serve an individual client’s business for multiple years.

You will work full‑time with the client company. However, the agency provides ongoing support to ensure your continued success.

We create space for ongoing check‑ins, feedback and development through :

  • Membership in the Offshore Launch Slack workspace
  • Bi‑weekly all‑team meetings
  • Monthly reviews

    • About The Client

    We are seeking a highly organized, client‑centered Legal Assistant who can serve as a warm and competent point of contact for our clients, leads, and referral partners. This person will manage scheduling, answer the phone, promptly respond to emails, take accurate messages, prepare and send engagement letters and payment / invoices, and build lasting relationships that start the moment a client calls or reaches out to our firm.

    Responsibilities

  • Serve as the first point of contact for prospects when they call or email the firm.
  • Quickly build rapport with prospects and gather necessary information, logging data into CRM.
  • Efficiently schedule clients for initial consultations and motivate them to complete their intake homework.
  • Nurture and engage clients throughout the planning process, providing consistent communication.
  • Manage all scheduling for the attorney, confirming appointments and following up as needed.
  • Send engagement letters, invoices and follow‑up emails for payment.
  • Support the trust funding process by gathering and confirming client documents.
  • Assist with light content posting and scheduling for social media.

    • Requirements

  • Exceptional verbal and written communication skills in English.
  • Previous experience in client support with administrative duties.
  • Highly organized and self‑motivated with strong attention to detail.
  • Familiarity with Client Relationship or Case Management platforms is a plus.
  • Ability to handle sensitive situations with empathy and professionalism.

    • Compensation & Benefits (to be provided by Offshore Launch)

  • $1400 to $1800 depending on experience
  • 13th month pay
  • Annual bonus equivalent to 150% of one month’s salary
  • Performance‑based bonuses
  • Comprehensive HMO policy, including dependents.
  • Annual continuing education budget to support professional development

    • Note

    The client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the agency.

    Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

    Seniority level

    Entry level

    Employment type

    Full‑time

    Job function

    Business Development, Sales

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    Legal Assistant • Manila, Metro Manila, Philippines