Patient Liaison - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to join our client’s dedicated physical therapy team in New Hampshire. This remote role is essential for enhancing patient experience, ensuring smooth communication, and maintaining the efficiency of our practice.

Our client’s practice strives to be your family's physical therapist. Their mission is to provide cutting-edge, evidence-based services that help their patients feel their best. They specialize in joint manipulations, dry needling, diagnostic ultrasound, and cold laser treatments, all delivered through personalized 1 : 1 care with 40-minute individualized treatment sessions. They value work-life balance, ongoing education, and a supportive environment for both their patients and their team.

If you are dedicated to enhancing patient experiences and want to contribute to a team that values health and well-being, we would love to hear from you!

Responsibilities :

Confirm patient appointments and manage the appointment calendar

Follow up with patients post-session and send personalized exercise and treatment plans

Respond to frequently asked questions and handle appointment rescheduling

Manage referrals from other healthcare providers and coordinate with medical staff

Send appointment reminders and maintain a waitlist for appointments

Generate and send invoices while maintaining electronic medical records

Answer calls and assist patients virtually, providing clear information and support

Prepare documents and manage email correspondence

Perform data entry and generate basic reports

Greet patients and provide directions within the facility as needed (if applicable)

Ensure patient privacy and confidentiality at all times

Requirements

Previous experience in a healthcare or patient support role is preferred

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

Familiarity with Nextiva phones, Prompt EMR, WelcomeWare (or similar virtual kiosks), and Google Chat is a plus

Ability to manage time effectively and work independently in a remote setting

Compassionate and patient-centered approach to communication

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.