Quality Assurance Lead

Quality Assurance Lead

Monee National Capital Region, Philippines

The primary function of a KYC Quality Analyst Lead is to ensure that the organization's KYC processes and procedures are compliant with regulatory requirements and industry standards. The focus is on reviewing, assessing, and improving the quality and accuracy of customer information and documents gathered during the onboarding and due diligence processes.

Responsibilities

• Conduct quality reviews of the applications processed by the agents.
• Collaborate with various stakeholders to come up with projects based on findings and improve the existing processes.
• Conduct refreshers, calibration sessions, quality talks and roadshows.
• Participate in process alignment discussions with the operations team and other concerned teams.
• Recognize and escape critical issues, potential risks, and discrepancies found during quality checks.
• Work closely with KYC Operations, Compliance teams, and other relevant departments to ensure a consistent and compliant KYC process.
• Perform adhoc tasks as required.

Qualifications

Seniority Level

Employment Type

Job Function

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