Senior System Engineer (ServiceNow)

About this Position

As a Senior System Engineer (ServiceNow), you will play a key role in ensuring the stability, scalability, and continuous improvement of our ServiceNow platform. This position is critical to delivering seamless IT services and driving process efficiency across the organization. Reporting to the Team Manager, you’ll work closely with stakeholders and IT counterparts to design, develop, and enhance applications that support business needs. You’ll join a collaborative, agile team environment where innovation and problem-solving are encouraged. This role offers the opportunity to influence large-scale projects, implement best practices, and contribute to strategic initiatives that shape our IT landscape. If you’re passionate about creating impactful solutions and thrive in a dynamic setting, this position is for you.

What you´ll do

• Provide expertise on all technical questions related to development of ServiceNow
• Develop the technical solution, implement them, and perform integration tests, where required
• Understand the need to standardize the process/development and incorporate such requirements into the design
• Understand the large-scale thinking and approach needed for project success and continuous improvements
• Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
• Work with the business to understand opportunity for process improvement

What makes you a good fit

• Bachelor's Degree in Business Intelligence/ Informatics, Computer Science, Information Technology or related courses
• With at least four (4) years of relevant experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes
• With strong understanding of the ServiceNow platform, its modules, and functionalities; ITIL Certification is a plus
• Preferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript
• Experience with Application Programming Interface (API) and development; Ability to analyze complex issues, identify root causes, and develop effective solutions
• Excellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment and independently
• Amenable to report on a mid-shift schedule (1:00 PM to 10:00 PM) and hybrid set-up in Ayala Avenue, Makati City

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.