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AU Service Coordinator (WFH) I ZR_1016_JOB

AU Service Coordinator (WFH) I ZR_1016_JOB

PeoplePartners IncQuezon City, 00, ph
2 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

AU Service Coordinator (Remote)

About the Role

  • As the Service Coordinator, you’ll be the go-to person for ticket management, scheduling, and daily operations. You’ll make sure the tech team runs like a well-oiled machine—by getting the right jobs to the right people at the right time.

Your Key Responsibilities

  • Assign support tickets and ensure they meet documentation / process standards.
  • Track ticket progress, resolve delays, and manage stale tickets.
  • Book tech jobs and keep the calendar humming.
  • Communicate with clients—schedule jobs, share updates, get feedback.
  • Lead daily team huddles to check availability and assign priorities.
  • Flag outdated documentation and arrange tech reviews.

    • Requirements

    About YOU

  • You’re organized, calm under pressure, and always 3 steps ahead.
  • You’re a strong communicator and a quiet force that brings clarity to chaos.

    • About YOUR Work History

  • 5+ years in service coordination, dispatch, or help desk support.
  • Experience with ticketing tools like ConnectWise or similar.
  • Familiarity with IT teams or MSPs is a big plus.
  • You’ve juggled calendars, workflows, and client updates like a pro.

    • About the Culture YOU Thrive In

  • You like structure, but not red tape.
  • You’re the kind of person who quietly makes things better every day.
  • You value humility, perseverance, and clear communication—and you love checking things off your list.

    • Key Responsibilities YOU Can’t Wait to Do

  • Own your tools : ConnectWise, IT Glue, Datto RMM.
  • Keep the team productive, unblocked, and supported.
  • Spot bottlenecks before anyone else notices them.

    • How YOU Will Be Measured

  • On-time scheduling and job completion.
  • Ticket quality and process compliance.
  • Team satisfaction and utilization.
  • Client feedback and responsiveness.

    • When & Where YOU Will Work

  • Monday to Friday ; Daytime PH hours.
  • 100% work-from-home with flexible collaboration.

    • Benefits

  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday / Anniversary / Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

    • Requirements

    Ticket Management Scheduling ConnectWise Problem Solving

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    Service Coordinator • Quezon City, 00, ph