Business Analyst - Services

Job Summary:

The business analyst reviews, analyzes, and evaluates business systems and user needs. The role will identify problems and opportunities within a company and ultimately provide solutions that help achieve the business goals. The role will develop and monitor data quality metrics and ensure business data and reporting needs are met.

The business analyst assists with the implementation and support of business information systems in the organization. The role should cover collaborating with business and IT teams to develop initiatives and strategies that optimize costs and improve internal & external reporting.

Key Roles & Responsibilities:

• Understand operational objectives of business functions by gathering information, evaluating output requirements and formats.
• Assist in the documentation of business used cases by constructing workflow charts, studying system capabilities and current practices, writing specifications, and designing modifications.
• Recommend controls by identifying problems and documenting improved procedures.
• Interpret, evaluate, and interrelate research data and develop integrated business analysis for strategic decision-making purposes.
• Perform daily, weekly, monthly and adhoc reviews on current processes using operational metrics and reports.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Maintain user confidence and protect business by keeping information confidential and providing accurate access to business users.
• Collaborates with the IT teams to leverage solution that would enable the teams to provide decision makers an intuitive, interactive, self-service environment that enables them to monitor business results, predict outcomes and drive action plans for optimal business performance.

Competencies, Skills, Knowledge & Abilities:

• Analytics Modelling
• Business Acumen (End-to-End Services Process)
• Data Processing
• Tools and System Proficiency (D365, Siebel, WWTT, SAP, Business Objects, PowerBI, MS Excel, ServiceNow, and other Reporting Tools)
• Communication Proficiency
• Project Management
• Relationship Management

Education and Experience:

• Degree in Computer Science, IT, Engineering, Business Management, or any equivalent.
• Certification for SQL, AI, or Digital Automation is a plus but not required.
• At least 2 years of experience analyzing data through Excel or other data analysis tools.
• Intermediate to advance Excel skills.
• Intermediate to advance PowerBI skills.
• Experience with software development, coding, or programming is a plus but not required.