CEBU - Tech Care Advisor - Consumer Electronics Account
Cebu City, PH
TDCX
Source : Bossjob
Job Highlights
- Up to P1,200* eGift Credits for completing application milestones
- P1,000* eGift Credits when you attend Day 1 training
- HMO and Life Insurance on Day 1
BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 350+ industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks :
- Provide post-sales customer service and / or troubleshooting support through email / phone / chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
Who are we looking for?
- At least High School Graduate (Old / New Curriculum) or at least 2 years in Vocational / Bachelor's Degree
- Must have 1 year BPO experience with at least 6 months in a technical account, preferred
- Good understanding of consumer electronics products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts (morning, mid, & night shifts)
- Can work from home and in IT Park, Cebu City
- With access to a quiet and secured room and at least 30 MBPS internet subscription
- Terms and conditions apply