Workforce Operations Analyst / Function Delivery Analyst

🌟 We're Hiring : Function Delivery Analyst / CX Representative! 🌟

We are looking for a detail-oriented and customer-focused Function Delivery Analyst / CX Representative to enhance our client experience and optimize service delivery. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and the ability to collaborate effectively with cross-functional teams.

📍 Location : Manila, Philippines

⏰ Work Mode : Flexible office & remote

💼 Role : Function Delivery Analyst / CX Representative

What You'll Do :

🎯 Analyze customer feedback and service performance metrics to identify areas for improvement.

📊 Collaborate with various departments to implement enhancements that improve overall customer experience.

🤝 Serve as a primary point of contact for customer inquiries and issues, ensuring timely resolution.

🔍 Conduct regular assessments of service delivery processes and recommend optimizations.

📈 Prepare detailed reports on CX trends and operational efficiency for management review.

🛠️ Assist in training team members on best practices in customer engagement and service protocols.

What We’re Looking For :

✅ Minimum of 3 years of experience in a similar role or relevant field.

✅ Strong analytical skills with proficiency in data analysis tools.

✅ Excellent communication and interpersonal abilities.

✅ Proven problem-solving skills with a focus on customer satisfaction.

✅ Ability to work independently as well as collaboratively in a team environment.

✅ Familiarity with CRM software is a plus.

Ready to make an impact? 🚀 Apply now and let’s grow together!