IT Operations Engineer - Tech Team Engineer

Key accountabilities and responsibilities

Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (. Software Engineer)

Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers

Monitoring performance and proactively identifying problem areas of a system . software bugs, misconfigurations, bottlenecks

Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability

Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes

Advising Software Engineers to correct errors if any and modifying the existing software

Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant

Perform reports / dashboards of the apps and vendors for the Management

Supporting Corporate Systems teams with the creation of training and knowledge articles

Action both autogenerated batch tickets and incoming tickets from end users

At least 8 years of experience

PeopleSoft Administrator

• Peopletools supportApplication maintenanceTroubleshooting of errorMonitoring stability and performance improvements
• Infrastructure support of Windows and Linux ServerResource MonitoringServer Setup for PeopleTools (Shares / FileSystems
• PeopleTools and application Upgrades
• PUM Upgrades
• PeopleSoft Application Migrations
• Peopletools Patching
• Weblogic support and certificate management
• Experience with Integration Broker including SOAP & REST Web Services
• PeopleSoft Migration Support
• Familiar with Phire Migration tool
• Setup of Change Assistant for Upgrade and Patch applications
• Setup and Configure Cobol environment

Autosys Workload Automation

PeopleSoft Database Administrator