Dispute Specialist

Job Description

This is a remote position.

We are seeking a detail-oriented Disputes Specialist  to handle chargebacks, payment disputes, and performance reporting across our towing, roadside assistance, and home improvement service lines . The ideal candidate is highly analytical, organized, and proactive in identifying trends that help reduce losses and improve operational efficiency.

JOB RESPONSIBILITIES

1.   Investigate and resolve customer payment disputes, chargebacks, and service-related    complaints.

2.   Liaise with payment processors, banks, and internal departments to gather evidence and respond to disputes promptly.

3.   Maintain accurate dispute case records and documentation for auditing and compliance.

4.   Generate daily, weekly, and monthly performance and financial reports (e.g., dispute status, win / loss rates, revenue impacts).

5.   Identify patterns or recurring issues and recommend process improvements to reduce dispute frequency.

6.   Collaborate with customer service, operations, and finance teams to ensure proper resolution and prevention measures.

7.   Ensure all dispute-handling procedures meet company policies and industry regulations.

Requirements

QUALIFICATIONS

1.   Bachelor’s degree in Business Administration, Finance, Accounting, or related field (is a plus).

2.   Minimum 1- 2 years of experience in dispute management, chargebacks, or financial operations   preferably in the home services, towing, or logistics industry.

3.   Strong analytical and problem-solving skills with keen attention to detail.

4.   Proficiency in Microsoft Excel / Google Sheets and data analysis tools.

5.   Excellent English communication skills, both written and verbal.

6.   Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

7.   Familiarity with payment gateways, CRM systems, or dispatch software is a plus.

TECHNICAL REQUIREMENTS :

1. Computer Specifications

Minimum Intel Specs

Processor : Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs

Processor : AMD Ryzen 5,7,9 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

2.

Main Internet Speed Requirement

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test | 8x8

/ /

Aircall’s VoIP Speed Test | Aircall

/ /

VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples :  Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup

(Secondary internet)

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download :  minimum of 25mbps

Power and Internet Backup is a

MUST.

Benefits

WORK CONDITION

1.   This is a work from home  position, requiring a stable internet connection and a quiet workspace.

2.   Agents must be available to work shifts aligned with Pacific Standard Time (PST) .

3.   Compensation is provided on a weekly basis .

Requirements

1.Investigate and resolve customer payment disputes, chargebacks, and service-related complaints. 2.Liaise with payment processors, banks, and internal departments to gather evidence and respond to disputes promptly. 3.Maintain accurate dispute case records and documentation for auditing and compliance. 4.Generate daily, weekly, and monthly performance and financial reports (e.g., dispute status, win / loss rates, revenue impacts). 5.Identify patterns or recurring issues and recommend process improvements to reduce dispute frequency. 6.Collaborate with customer service, operations, and finance teams to ensure proper resolution and prevention measures. 7.Ensure all dispute-handling procedures meet company policies and industry regulations.