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Medical Virtual Assistant
Medical Virtual AssistantVida Integrated Health - Madison • Remote, PH
Medical Virtual Assistant

Medical Virtual Assistant

Vida Integrated Health - Madison • Remote, PH
12 days ago
Job description

Are you a detail-oriented Nurse or Medical Assistant with a passion for delivering exceptional patient care? Join our growing healthcare team as a Remote Concierge Scheduling Coordinator , where you’ll play a key role in supporting providers through accurate scheduling, seamless patient communication, and high-touch concierge services.

In this role, you will serve as a primary point of contact for patients, ensuring a professional, compassionate, and efficient experience while collaborating closely with providers and internal support staff.

This position is remote in the Philippines.

Compensation :

$14,000 - $14,400 yearly

Responsibilities :

Scheduling & Patient Communication

  • Accurately schedule and manage incoming patient appointment requests.
  • Handle patient calls, tasks, and inquiries while maintaining strict confidentiality and compliance with healthcare regulations.
  • Respond promptly and professionally to patient communications via phone, email, and secure messaging platforms.
  • Coordinate provider schedules to optimize workflow and patient access to care.

Administrative & Concierge Support

  • Coordinate and track external referrals, ensuring timely follow-up and thorough documentation.
  • Complete concierge-related administrative tasks, including patient onboarding, renewals, and terminations.
  • Conduct new patient follow-ups and ongoing engagement to support continuity of care and patient satisfaction.
  • Manage concierge memberships, including eligibility verification, benefits, and status updates.
  • Maintain accurate, up-to-date patient records within the electronic health record (EHR) or practice management system.
  • Collaborate with clinical and administrative teams to ensure smooth workflows and exceptional patient service.
  • Qualifications :

  • Virtual assistant (VA) experience with a U.S.-based healthcare organization. Minimum 2 years of experience.
  • Customer service and sales : Minimum of 1 year of experience with customer service. Sales experience is an asset.
  • Excellent communication skills : Exceptional verbal and written English proficiency with the ability to communicate clearly, professionally, and empathetically with patients, providers, and staff.
  • Medical knowledge : Strong understanding of medical terminology and U.S. healthcare insurance.
  • Technical proficiency : Comfortable using EHR systems, Outlook, Microsoft Teams, SharePoint, and related tools; able to type quickly and accurately.
  • Remote work readiness : Proven ability to work independently in a remote environment with a reliable primary and backup internet connection, backup power source, and a dedicated workstation with a dual-monitor setup.
  • Organizational skills : Strong attention to detail, organizational skills, and the ability to multitask and prioritize effectively. Ability to adapt to a fast-paced, dynamic environment with fluctuating workloads.
  • Empathy and compassion : Demonstrates a patient-centered approach in every interaction.
  • About Company

    Welcome to Vida, where integrated healthcare meets unparalleled excellence in the greater Seattle area. At Vida, we bring together a dynamic team of Functional Medicine Physicians, Nutritionists, Chiropractors, Acupuncturists, Physical Therapists, and Massage Therapists, all united under one roof with a singular mission : to help you achieve your health and wellness goals.

    Our collaborative approach ensures that you receive the most effective treatment plans and outcomes. Our providers regularly engage in patient roundtable meetings, sharing insights and strategies to enhance your care. With the convenience of being just steps away from one another, our experts can easily consult with each other, ensuring seamless coordination and comprehensive support.

    At Vida, we believe that "Together is Better." Experience the synergy of a dedicated team working in harmony with you for a healthier, happier life. Join us at Vida, where your well-being is our passion!

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    Medical Virtual Assistant • Remote, PH

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