The Role :
We are a professional locksmith company based in Georgia, USA , dedicated to providing fast, reliable, and high-quality locksmith services to our customers. As we continue to grow, we are looking for a Remote Dispatcher who is proactive, organized, and eager to be part of a professional and supportive team.
Responsibilities
- Answer inbound calls from customers requesting locksmith services.
- Coordinate and dispatch technicians efficiently across Georgia.
- Provide accurate quotes, service explanations, and timely updates to customers.
- Maintain ongoing communication with both customers and technicians until job completion.
- Use Google Drive and Google Sheets to record and update data accurately.
- Manage attachments, images, and other documents for daily reports.
- Deliver exceptional customer service and represent the company in a professional manner.
Ideal Profile : Requirements
Strong spoken English, clear, confident, and professional communication.Fast and stable internet connection.Availability to work during Georgia, USA hours (night shift in the Philippines).Highly responsible, accurate, and detail-oriented.Ability to think quickly and remain calm under pressure in a fast-paced environment.Previous experience in dispatching or service coordination is preferred (locksmith, towing, HVAC, or similar industries is a plus).Proficiency with Google Sheets, Google Drive, and file management.