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Customer Care Representative - Davao Full Time
VCC Link, Inc.Damosa, Davao de Oro, PH30+ days ago
Job descriptionAt least 1 year of CSR experience in billing and / or sales account in a BPO setting. At least 2 years in college OR Senior High School graduate. Strong communication and interpersonal skills with the ability to handle customer concerns effectively. Proficient in problem-solving, negotiation, and handling objections. Willing to work onsite Flexible to work on shifting schedules, weekends, and holidays if required. Tech-savvy and able to navigate multiple computer systems simultaneously.
Key Responsibilities :
- Handle inbound and outbound customer inquiries regarding billing, sales, and service concerns in a professional manner.
- Provide accurate information and resolutions to customer accounts, ensuring a positive customer experience.
- Process account updates, adjustments, and requests while maintaining data confidentiality and accuracy.
- Upsell or cross-sell products and services when appropriate to meet performance targets.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Meet individual and team performance metrics, including quality, productivity, and sales goals.
- Document customer interactions in the system following company standards.
- Maintain compliance with company policies, procedures, and customer service standards.
Qualifications :
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Customer Care Representative • Damosa, Davao de Oro, PH