Healthcare Outreach & Patient Support Specialist

Job Description

This is a remote position.

Schedule :

• Part-time (20 hours a week)
• Mon-Thu, Sat, 9am - 1pm

Client Timezone : Eastern Time

Join a thriving neuropathy specialty clinic that helps transform patients' lives through cutting-edge treatment programs. You'll be the critical first point of contact for prospective patients who respond to our television advertising campaigns, playing a vital role in connecting people with life-changing healthcare solutions. This position offers the opportunity to work with high-value patients in a fast-paced, results-driven environment where your communication skills directly impact both patient outcomes and clinic success. You'll be working with an established practice that generates significant patient interest and maintains high standards for patient care and service excellence.

Responsibilities :

Return patient calls within 5-10 minutes of receiving lead notifications via email

Conduct 12-minute average phone conversations with prospective patients, primarily older adults

Listen to patients discuss their medical conditions and concerns with empathy and professionalism

Book qualified patients directly into the clinic's scheduling software during the call

Provide directions and logistics information to newly scheduled patients

Handle approximately 50-60 patient callbacks per week

Respond immediately to incoming lead notifications throughout the workday

Maintain high conversion standards for high-ticket patient programs

Requirements :

Experience with healthcare patient communication and scheduling software a must

Sales or appointment setting experience a plus

Strong verbal communication skills for working with older adult patient population

Ability to work flexibly and respond immediately when patient leads come in

Knowledge of appropriate medical communication protocols (what to say and not say)

Capability to multitask and stop current activities to handle urgent patient callbacks

Experience with booking systems and patient management software

Understanding of HIPAA compliance and patient privacy requirements

Independent Contractor Perks

ZR_29371_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB