Student Enrollment Assistant (Bi-lingual) English / Mandarin

🌟 We're Hiring : Student Enrollment Assistant (Bi-lingual) English / Mandarin! 🌟

📍 Location : Pasig, Philippines

⏰ Work Mode :  Hybrid

💼 Role :  Student Enrollment Assistant (Bi-lingual) English / Mandarin

Qualifications :

With at least 2 years of experience in the BPO Industry using English-Mandarin

Knowledge of data privacy and GDPR is a plus but not a requirement.

Customer service oriented, reliable, self-motivated, and flexible.

Strong organizational ability in a fast-paced environment and with strong attention to detail.

Strong interpersonal and communication skills, including excellent written and verbal.

Ability to multitask, prioritize, and remain calm under pressure.

Proficient in working with MS Word, Excel, and Powerpoint.

Duties & Responsibilities :

Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.

Providing excellent customer service though the different communication platforms.

To maintain and provide information on all aspects of the application and enrolment process to student applicants.

Responding to enquiries and assist students primarily via telephone, email, and chat.

Adhere to pre-agreed service level commitments.

Maintain data integrity protocols, ensuring it is consistently and accurately recorded.

Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

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