Special Operations Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values : curiosity, clarity, results, commitment, and teamwork.We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Schedule : Wednesday- Sunday 7AM- 4PM CT (Monday / Tuesday OFF)

WHAT YOU GET TO DO :

• Support customer-specific Service Level Agreements (SLAs) for our top shippers
• Use critical thinking to identify and forecast potential challenges with load operations
• Manage communication and resolve load-related challenges as they arise
• Work with the customer's Transportation Management System (TMS) to ensure timely updates and accurate information
• Collaborate with customers to ensure their TMS is consistently updated promptly and accurately
• Utilize phone, email, SMS, and other messaging tools to consistently and proactively communicate with carrier partners and drivers to confirm and track in-progress load events
• Consistently meet performance expectations in both service and tracking
• Identify and report any delays or issues with upcoming, active, or past loads to key stakeholders
• Support and act with urgency in tracking and tracing shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency with carrier partners on upcoming load events
• Collaborate with team members on the Sales and Operations teams to ensure smooth freight delivery

YOU HAVE EXPERIENCE :

WORKING AT LOADSMART :