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Senior Representative I, Customer Solutions
Senior Representative I, Customer SolutionsServiceRocket • Metro Manila, Philippines
Senior Representative I, Customer Solutions

Senior Representative I, Customer Solutions

ServiceRocket • Metro Manila, Philippines
30+ days ago
Job description

G'day!

We are ServiceRocket

🚀 , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

🧡

  • A 20+ year tech services expert of many solutions and partnerships with industry giants.
  • Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
  • Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
  • We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

This role is a key member of our sales team based in Manila, focused on finding and driving both short and long term opportunities. You ideally have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers.

What you’ll be doing 💪

  • Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
  • Perform prospecting activities such as cold calling and networking
  • Generate leads, manage pipeline, update forecast, develop and execute account plans
  • Close opportunities to achieve sales targets
  • Follow up with customers regularly to ensure needs are being met and to identify opportunities
  • Maintain CRM and accounts plans for customers and prospects
  • Coordinate internal and external resources to improve customers' experience
  • Stay current with ServiceRocket's offerings and industry trends
  • Host product demonstrations, webinars and other online events to educate customers and prospects
  • Illustrate the value of ServiceRocket's products and services to create growth opportunities
  • Participate in brainstorming, office activities, staff meetings, and client meetings
  • Research and assist with program development for existing customers and new prospects
  • What you’ll bring to the table 🧑‍💻

  • Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience.
  • Proven track record of closing large complex enterprise deals. Atlassian technology knowledge and experience is a huge plus.
  • Proven track record working in B2B environments / marketplaces.
  • Experience in working with Tech or IT Services companies.
  • Experience in developing strategic customer relationships and partnerships.
  • Excellent communication, presentation and negotiation skills.
  • Self-motivated, results-oriented and driven to exceed expectations.
  • Competency in the typical back office support tools and CRM software.
  • Ability to work hybrid and visit customer's office as required
  • Create a job alert for this search

    Customer Representative • Metro Manila, Philippines

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