Teammate (Mandarin)

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Join our team today and experience firsthand our dedication to supporting People First.

So what does a Teammate really do?

Think of yourself as the backbone of the company, not just anyone is qualified for this role!

We make sure we get the best of the bests.

After all, we are a ridiculously good company with our employees being the top notch.

So come on, we need your full concentration on what it's like being a Teammate Imagine yourself going to work with one thing on your mind : to provide the best customer experience to your clients.

As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics As a Teammate, you will receive inbound and / or place outbound calls.

You will provide accurate and timely responses for inquiries coming through email and live chat support channels.

You will filter content from the client's website.

You will also perform data and research functions.

You will provide support through known basic troubleshooting techniques.

You will also manage and resolve customer complaints.

You will identify and escalate priority issues.

You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.

You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

You will meet and exceed client mandated KPI's (Key Performance Indicators).

You must also ensure consistent performance based on a continuous improvement model.

What else?

You must also ensure that all login and Passwords (both Internal