Client Success Manager

Job Title : Client Success Manager

Location : Iloilo City, Philippines

Shift : Night Shift

About the Role :

We are seeking a proactive and client-focused Client Success Manager to join our team. The ideal candidate will oversee client relationships, ensure campaign success, and act as the key liaison between our company and clients. This role requires someone with strong communication, sales, and client management skills who thrives in a fast-paced, results-driven environment.

Key Responsibilities :

• Build and maintain strong relationships with clients, including key stakeholders and C-level executives, ensuring the company is seen as a trusted partner.
• Serve as the primary client liaison, collaborating with internal teams to ensure successful campaign execution and demonstrating the value of our services.
• Manage client communications and operations, including leading virtual and in-person meetings to maximize engagement and uncover new opportunities.
• Provide regular performance reports and actionable insights to clients, ensuring alignment with client goals and expectations.
• Monitor and manage client accounts using CRM tools (e.g., HubSpot), tracking KPIs and engagement metrics.
• Participate in client acquisition activities, including delivering presentations, nurturing leads, and closing deals.
• Contribute to product development and roadmap planning by integrating client feedback.
• Proactively minimize client attrition through strategic renewal tactics and issue resolution.
• Ensure all client-specific KPIs are met or exceeded, adjusting strategies as necessary.
• Perform additional tasks as assigned by supervisors or the CEO.

Qualifications :

Why Join Us :