Service Associate Concierge (Airport)

SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.

A shared services company that services theShangri-La Manila Properties

• Makati Shangri-La
• Edsa Shangri-La and
• Shangri-La at The Fort

We are hiring for a Service Associate -Concierge (Airport).

As a Service Associate -Concierge (Airport). we rely you to :

To have complete knowledge of the operational systems at the Front Office.

To have knowledge of Shangri-Las standard operating policies and procedures for Concierge / Transportation department.

To have complete knowledge of Shangri-Las Programme e.g. Golden Circle.

Customer Delight and RetentionService Standards

Builds relationship with guests to delight and gain loyalty.

Ensures all interactions with guests are handled professionally and with care adhering to hotels policies and procedures.

Monitors all arriving flights and immediately advises the hotel for any delay or cancellation.

Monitors the availability of vehicles of duly accredited hotel limousine service and other back-up units at the airport.

Ensures that all guests are met and provided with transportation to the hotel.

Maintains all quality standards and procedures from guests arrival up to guests departure.

Ensures availability of amenities in the Shangri-La lounge and all hotel limousine vehicles.

Ensures and maintains the cleanlinessof the Shangri-La lounge.

Maintains good relationsInternational Airport authorities.

Contributes to the sale of rooms toincoming guests by offering hotel services for guests with no prior reservations and advises the hotel accordingly.

We are looking for someone who :

Communicates and writes with fluency in English (as well as the local language)

Has a neat and pleasant appearance

Has a knowledge in database management and record keeping

Can be a positive role model

Is willing to work in flexible hours

If you are the right person what are you waiting for Click the apply button now!

Required Experience :

IC

Key Skills

Business Development,Business Intelligence,Time Management,Hospitality Management,Outbound Calls,Communication,Service Areas,Relationship Management,Administrative Services,Client Services,Customer Service Management,Regular Maintenance,Sales Support,Safety and Security

Employment Type : Full-Time

Experience : years

Vacancy : 1