Customs Brokerage Operations Manager (47730) - Ermita, Manila

Salary : 40,000 - 70,000

Required Experience :

Bachelor's degree in Customs Business Administration, or broad experience in Customs Brokerage

• Proven experience as Operations Manager or in a similar managerial role within the Customs brokerage or in relation to;

Strong knowledge of Customs Brokerage processes, including transportation, shipment management, and distribution

Excellent leadership and team management skills with the ability to motivate and develop a high-performing team

Responsibilities :

Direct and manage all aspects of Customs Brokerage operations, including transportation, warehousing, trucking up to delivery management.

Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service levels

Lead and motivate a team of customs brokerage professionals, providing guidance, coaching, and performance feedback

Foster a positive work environment that encourages collaboration, innovation, and continuous improvement

Collaborate with vendors and third-party providers to negotiate contracts, ensure compliance, and optimize service levels and costs

Evaluate vendor performance and take corrective actions as needed to maintain high standards

Streamline the supply chain by analyzing and optimizing shipment releases, tariff familiarity, transportation routes, and to meet customer demands efficiently

Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions

Monitor on-time delivery, and other relevant metrics to ensure operational excellence

Ensure compliance with customs regulations related to logistics, transportation, and shipment release management

Develop and manage the budget, monitoring expenses, analyzing variances, and implementing cost-saving initiatives

Identify opportunities for process optimization and automation within the brokerage operations to increase efficiency and accuracy

Implement best practices and industry standards to continuously improve brokerage processes and procedures