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Client Services Manager

Client Services Manager

Global Medical Virtual AssistantsQuezon City, National Capital Region, PH
30+ days ago
Job type
  • Quick Apply
Job description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS :

  • Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
  • Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
  • Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
  • Medical Client-VA management
  • Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS :

  • A Degree in a medical or healthcare-related field is preferred
  • At least three years of Healthcare / Medical Management / Remote Management experience (Familiar with Operational Processes)
  • Highly proficient in the English Language (Both written and oral)
  • Can perform under pressure and work alongside high-level professionals in a team environment
  • Self-starter and highly-motivated

    • Is focused, organized, and has a growth mindset

  • At least one year of Training and Development experience (preferred but not required)
  • Ability to think outside the box : can understand requirements and create solutions if necessary
  • Must be efficient with MS Office applications and Google Suite
  • Open to working night shifts

    • MINIMUM SYSTEM REQUIREMENTS :

  • PRIMARY SYSTEM
  • Computer Processor : Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory / RAM : 8.00 GB
  • Computer Operating System : At least Windows 11 64-bit or macOS Monterey
  • Headset : Any USB-type headset with noise-cancelling feature
  • Camera : Capable of a clear and crisp video output
  • BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM) :
  • Computer Processor : Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory / RAM : 8.00 GB
  • Computer Operating System : at least Windows 11 64-bit or macOS Monterey
  • Headset : Any USB-type headset with noise-cancelling feature (Optional)
  • OPTION 2 (POWER SUPPLY - UPS) :
  • Must be capable of powering your work station for at least 3 hours
  • Typically a device with 240Wh or higher will be sufficient
  • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
  • PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 100mb / s contracted
  • BACK-UP INTERNET CONNECTION
  • Minimum of 20mb / s (Cell)

    • RECOMMENDED SYSTEM REQUIREMENTS

  • PRIMARY SYSTEM
  • Computer Processor : Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  • Computer Memory / RAM : 16.00 GB
  • Computer Operating System : At least Windows 11 64-bit or macOS Sequoia
  • Headset : Any USB-type headset with noise-cancelling feature
  • Camera : Capable of a clear and crisp video output
  • BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM) :
  • Computer Processor : Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  • Computer Memory / RAM : 16.00 GB
  • Computer Operating System : At least Windows 11 64-bit or macOS Sequoia
  • Headset : Any USB-type headset with noise-cancelling feature
  • Camera : Capable of a clear and crisp video output
  • OPTION 2 (POWER SUPPLY - UPS) :
  • Must be capable of powering your work station for at least 3 hours
  • Typically a device with 240Wh or higher will be sufficient
  • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
  • PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 500mb / s contracted
  • BACK-UP INTERNET CONNECTION
  • Minimum of 20mb / s (Cell or wired)

    • Benefits

    RATE AND REWARDS :

  • Rate is as high as $1400 (USD) monthly
  • Employment Type : Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Optical Rewards
  • Performance-Based Increase
  • Permanent Work From Home
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    Service Manager • Quezon City, National Capital Region, PH

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