Customer Service Representative - Call Center - SM Clark Pampanga

Key Responsibilities

Answer incoming calls and respond to customer queries

Handle complaints, provide appropriate solutions, and follow up

Maintain accurate records of customer interactions

Meet performance targets (e.g., quality, speed, efficiency)

Follow company policies and procedures

Qualifications

High school graduate or college level

Good English communication skills

At least 6 months BPO experience (for some accounts)

Willing to work on shifting schedules and on-site

With or without experience (training provided for certain roles)