Job Description
This is a remote position.
Work Schedule :
- 40 hours a week
- Monday to Friday 8am to 5pm EST with one hour of unpaid break
Scope :
Work closely with internal engagement managers and professional services teamHandle significant backlog of training content creationSupport multiple client implementations simultaneouslyEastern Time Zone alignment preferred with morning overlap requirementsLong-term role with expectation of growth into multiple similar positionsResponsibilities :
Develop comprehensive training materials including videos, step-by-step guides, and Tango walkthroughs for software implementations.Create social media-style content and animated GIFs for internal communication platforms (Jabber, Connect, etc.).Collaborate with engagement managers to understand project requirements and training objectives.Film and produce training videos for new software features and functionality.Develop internal control training materials, including scenarios for cash handling procedures and compliance requirements.Serve as first point of escalation for training-related support inquiries via email.Transform technical project specifications into user-friendly training content.Create internal advertising materials to promote new features and processes within client organizations.Requirements :
Experience in instructional design or training content development is a big plusProficiency with video production and editing toolsAbility to create step-by-step documentation and visual guidesStrong written and verbal communication skillsExperience with training software platforms and learning management systemsAbility to work independently and manage multiple training projects simultaneouslyUnderstanding of business processes and software implementationsCustomer service orientation for handling support inquiriesIndependent Contractor Perks
With HMO Coverage for eligible locationsPermanent work from homeImmediate hiringZR_28222_JOB
Requirements