Call Center Agent - Hybrid

What you'll be doing

Providing exceptional customer service to our clients through phone, email, and online channels

Resolving customer inquiries and concerns in a professional and efficient manner

Updating customer records and maintaining accurate documentation

Contributing to the continuous improvement of our customer service processes

Collaborating with cross-functional teams to deliver the best possible experience for our customers

What we're looking for

A recent graduate with a strong customer service mindset and a passion for helping others

Excellent communication and interpersonal skills, both written and verbal

Proficiency in English, with the ability to communicate clearly and effectively

Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries

Familiarity with basic computer and software applications

A positive attitude and the willingness to learn and grow within the company

What we offer

Competitive salary and attractive benefits package

Opportunities for career advancement and professional development

A supportive and collaborative work environment

Work-life balance initiatives, including flexible work arrangements

Access to comprehensive health and wellness programmes