Technical Support Representative (Sign - On Bonus Offer)

As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with our cutting-edge software solutions. Based in Cagayan de Oro Misamis Oriental, this full-time role is an exciting opportunity to join a dynamic and rapidly growing company and make a real impact on our customer experience.

What you'll be doing

Providing friendly, efficient and knowledgeable technical support to customers via phone, email and chat

Troubleshooting and resolving a wide range of software-related issues in a timely manner

Documenting customer interactions and following up to ensure complete issue resolution

Identifying and escalating complex or unresolved cases to senior support specialists

Continuously expanding your product knowledge to better assist customers

Contributing ideas to improve our support processes and enhance the customer experience

What we're looking for

Proven experience in a customer service or technical support role, preferably within a call centre environment

Excellent communication and active listening skills, with the ability to explain technical concepts in simple terms

Strong problem-solving and analytical skills, with a keen eye for detail

Proficiency in using computer systems and software applications

A passion for delivering exceptional customer service and a commitment to continuous learning

What we offer

Competitive salary with an exciting sign-on bonus

Comprehensive benefits package including health insurance and retirement contributions

Opportunities for career development and advancement

A supportive, collaborative and dynamic work environment

Regular team-building activities and social events

Apply now to become a part of our dynamic team!