Customer Service Representative Premium IT Account - Chat Support

Location : Clark, Pampanga

Salary : ₱28,500 + ₱15,000 Sign-On Bonus

Role Overview :

Customer Service Representative (Chat Support) for our Premium IT Account will handle customer inquiries through online chat, provide accurate technical assistance, and ensure service quality in a fast-paced, world-class environment.

Key Responsibilities :

Manage customer inquiries via chat platforms in a timely and professional manner

Provide accurate product and technical support information

Resolve customer concerns and escalate complex issues when necessary

Maintain service quality, productivity, and accuracy targets

Qualifications :

At least High School Graduate

Minimum 1 year Customer Care Experience (CCE)

Typing speed : 35 WPM with 85% accuracy

Strong written communication skills

Ability to multitask and work in a team-oriented environment

Why Join Us?

Competitive salary package with ₱15,000 Sign-On Bonus

Career growth and training opportunities

Supportive and inclusive workplace culture

Work with a global leader in the BPO industry