Operations Group Leader - Retail Account
Responsibilities
- Responsible for supervising and coaching Trainers and establishing performance expectations and conducting evaluations based on expectations
- Assists the Training AM / Manager with training logistics
- Manages training attrition and throughput with the help of the Training AM / Manager as per process guidelines
- Creates and monitors projects to improve training processes
- Review, update and provide recommendations on the training materials, curriculum, and modules
- Responsible for conducting and delivering end-to-end training to new hires and evaluating their performance based on their competencies whenever necessary
- Document Training reports, trackers, dashboards, etc.
- Conduct Pre & Post assessment to identify any red flags (if any)
- Generate and maintain regular reports
- Understand process requirement
- Conduct regular audits to check training effectiveness
- Conduct Recursive Training based on the Training Need Identification / Analysis received from Operations / Quality
Requirements
- Preferred : Candidate must possess at least a Bachelor's / College Degree, in any field.
- At least 3 years of working experience in the related field / similar capacity is required for this position.
- At least 3 years experience handling Operations
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent Organizational and planning skills
- Good understanding of Group Dynamics (diversity)
- Analytic and Results Oriented
Retail Account...
Competitive Salary Exciting Performance Bonuses & Account Specific Allowances Career Advancement Opportunities
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