Spanish Bilingual Customer Support Representative - (ZR_28846_JOB)

Job Description

This is a remote position.

Scope :

Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break

• Direct management and communication with the law firm team
• Use of client’s existing software systems including Smart Advocate legal CRM
• Focus on client communication and administrative support rather than complex legal tasks

Spanish Bilingual Customer Support Representative

We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for our client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.

Responsibilities :

Answer a high volume of incoming phone calls with confidence and intelligence , providing exceptional client support and service in both English and Spanish.

Engage with clients over the phone to confirm upcoming medical appointments and consultations.

Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.

Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software ( Smart Advocate ).

Coordinate appointment scheduling and rescheduling efficiently as needed.

Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.

Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.

Easily understand and execute instructions from the team with minimal supervision.

Requirements :

Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication.

Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.

Proven ability to answer the phone with confidence, warmth, and intelligence .

High aptitude —a quick learner who can easily understand and follow instructions and quickly master new processes.

Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.

Proficiency with Microsoft Office tools , specifically Outlook (email and scheduling) and Microsoft Teams (communication).

Exceptional professional phone manner and customer service skills.

Strong organizational skills and attention to detail for accurate record-keeping.

Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.

Legal experience is a plus, but not required.

Independent Contractor Perks

ZR_28846_JOB

Requirements

Responsibilities : Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish. Engage with clients over the phone to confirm upcoming medical appointments and consultations. Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates. Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate). Coordinate appointment scheduling and rescheduling efficiently as needed. Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes. Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations. Easily understand and execute instructions from the team with minimal supervision. Requirements : Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication. Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role. Proven ability to answer the phone with confidence, warmth, and intelligence. High aptitude—a quick learner who can easily understand and follow instructions and quickly master new processes. Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation. Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication). Exceptional professional phone manner and customer service skills. Strong organizational skills and attention to detail for accurate record-keeping. Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment. Legal experience is a plus, but not required.