Virtual Assistant - Training and Credentials Specialist (Healthcare)

Job Description

This is a remote position.

We’re looking for a detail-oriented and process-driven Training & Credentials Specialist to join our growing team. If you thrive in fast-paced, compliance-focused environments and enjoy leading employee training while managing credentialing processes, this role is for you. You’ll start by overseeing core training and compliance functions—facilitating workshops, monitoring completion of mandatory education, managing credentials, and ensuring all documentation is accurate and up-to-date—while ensuring employees are fully prepared and supported in their roles.

As you demonstrate your expertise, you’ll take on broader responsibilities in process optimization, content development, and compliance auditing. This is an excellent opportunity for someone eager to grow into a well-rounded training and compliance professional who combines education, operational efficiency, and regulatory excellence.

Requirements

Key Responsibilities

Employee Training & Education

Facilitate weekly dementia care workshops and deliver ongoing Positive Approach to Care (PAC) coaching to staff and families.

Ensure timely completion of annual competency assessments and dementia-related training for all employees.

Monitor training progress through CareAcademy, resetting training attempts as needed to support completion.

Notify the COO upon training completion to ensure employees are compensated accurately.

Develop PAC and dementia care content for social media, marketing, and internal learning initiatives.

Stay current with best practices in dementia care education.

Credentialing & Compliance Management

Manage all aspects of employee credentialing, including collection, labeling, secure storage, and ongoing monitoring.

Maintain accurate employee contact information in TeamBridge to support automated compliance reminders.

Conduct monthly outreach to employees regarding upcoming credentialing deadlines.

Assist employees in uploading and correctly labeling required documentation.

Alert scheduling staff when credentialing issues may impact employee status or caseload continuity.

Collaborate with the COO to support organizational compliance efforts and prepare for audits.

Operational & Administrative Support

Complete Hour Verification Forms and Last Day Worked Letters using Al-Solutions.

Manage incoming client referrals via text, email, and phone, ensuring accurate data entry into relevant systems.

Review billing and payroll records for accuracy and completeness.

Enforce company policies and procedures with direct care staff, promoting accountability and operational consistency.

Occasionally assist with candidate screens and interviews, as well as staff scheduling across Home Care, GEM, and Facility divisions.

Requirements

Active certification in Positive Approach to Care (PAC) required.

2+ years of experience in employee training, credentialing, or compliance within healthcare or home care settings.

Familiarity with dementia care principles and best practices.

Experience using CareAcademy, TeamBridge, and other workforce management or training platforms.

Knowledge of HIPAA regulations and audit preparation procedures.

Skills & Competencies

Strong ability to lead workshops, coach staff and families, and develop educational content.

Detail-oriented in managing documentation, tracking deadlines, and ensuring regulatory readiness.

Excellent verbal and written communication skills; able to engage with staff at all levels and convey complex information clearly.

Comfortable using digital platforms for training, credentialing, and operational tasks; experience with AI-based tools is a plus.

Capable of managing multiple priorities, maintaining accurate records, and ensuring timely follow-through.

Proactive in identifying issues and implementing solutions in time-sensitive or high-stakes situations.

Benefits

Employee Benefits

Health and Wellness :   Comprehensive HMO coverage for you and your dependents.

Security and Peace of Mind :   Group Life Insurance Benefit to safeguard your future.

Financial Flexibility :   Virtual Credit Card for added convenience and purchasing power.

Work-Life Balance :   Generous Paid Leaves to recharge and prioritize personal time.

Government Benefits :   Full support for required government benefits.

Supplemental Pay Types

13th Month Salary :   A festive bonus to celebrate the year’s hard work.

Overtime Pay :   Compensation for your extra effort and time.

Night Differential :   Additional pay for working late hours or shifts.

Incentives :   Performance-based incentives to reward your contributions and achievements.

Requirements

Key Responsibilities Employee Training & Education Facilitate weekly dementia care workshops and deliver ongoing Positive Approach to Care (PAC) coaching to staff and families. Ensure timely completion of annual competency assessments and dementia-related training for all employees. Monitor training progress through CareAcademy, resetting training attempts as needed to support completion. Notify the COO upon training completion to ensure employees are compensated accurately. Develop PAC and dementia care content for social media, marketing, and internal learning initiatives. Stay current with best practices in dementia care education. Credentialing & Compliance Management Manage all aspects of employee credentialing, including collection, labeling, secure storage, and ongoing monitoring. Maintain accurate employee contact information in TeamBridge to support automated compliance reminders. Conduct monthly outreach to employees regarding upcoming credentialing deadlines. Assist employees in uploading and correctly labeling required documentation. Alert scheduling staff when credentialing issues may impact employee status or caseload continuity. Collaborate with the COO to support organizational compliance efforts and prepare for audits. Operational & Administrative Support Complete Hour Verification Forms and Last Day Worked Letters using Al-Solutions. Manage incoming client referrals via text, email, and phone, ensuring accurate data entry into relevant systems. Review billing and payroll records for accuracy and completeness. Enforce company policies and procedures with direct care staff, promoting accountability and operational consistency. Occasionally assist with candidate screens and interviews, as well as staff scheduling across Home Care, GEM, and Facility divisions. Requirements Active certification in Positive Approach to Care (PAC) required. 2+ years of experience in employee training, credentialing, or compliance within healthcare or home care settings. Familiarity with dementia care principles and best practices. Experience using CareAcademy, TeamBridge, and other workforce management or training platforms. Knowledge of HIPAA regulations and audit preparation procedures. Skills & Competencies Strong ability to lead workshops, coach staff and families, and develop educational content. Detail-oriented in managing documentation, tracking deadlines, and ensuring regulatory readiness. Excellent verbal and written communication skills; able to engage with staff at all levels and convey complex information clearly. Comfortable using digital platforms for training, credentialing, and operational tasks; experience with AI-based tools is a plus. Capable of managing multiple priorities, maintaining accurate records, and ensuring timely follow-through. Proactive in identifying issues and implementing solutions in time-sensitive or high-stakes situations.