Team Lead - Telco Sales and Fulifllment (Taguig)
TASQ Staffing SolutionsTaguig, Philippines30+ days ago
Job descriptionManage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach, and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate, and interact with people Excellent verbal and written communications Strong decision-making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Minimum experience of 4 years with customer service in the BPO / BPM industry Preferably with Telco Sales background Bachelor's degree in any course A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS. Willingness to work in rotational shifts Amenable to working in shifting schedules. Amenable to work ONSITE (TAGUIG). Able to start ASAP Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution
About the job : : Team Lead - Telco Sales and Fulfillment (Taguig) | Onsite
Benefits :
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Summary / Description :
General Knowledge & Skills :
Requirements :
Responsibilities :
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Team Lead • Taguig, Philippines
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