Overview
The Business Management Function Head is responsible for overseeing consumer requirement integration planning, business risk identification, and cross-functional collaboration to drive business growth. This role ensures the alignment of business objectives with corporate strategy, strengthens governance and compliance, and supports the company’s overall goals.
Responsibilities
1. Consumer Requirement Management
- Plan, coordinate, and execute IT projects, including system upgrades, migrations, and implementations.
- Define project objectives, priority, timelines, deliverables, and manage project resources and risks.
2. IT system and tool support
Responsible for the training and alignment of key support systems such as CRM, BSS / OSS (Business Support System / Operation Support System).Participate in the planning and landing of new business and new systems to ensure the advancement and applicability of the support system.Promote digital transformation, such as the application of AI, big data, and automation tools to enhance business support capabilities.3. Workforce Planning & Hiring Management
Develop and monitor workforce plans to align headcount with business priorities and budget.Partner with HR and Talent Acquisition to manage hiring, redeployment, and role repurposing.Track and report headcount utilization, hiring progress, and workforce OKRs to leadership.Ensure organizational structure and staffing are optimized to support business growth, capability needs, and succession planning.4. Audit Oversight & Risk Management
Oversee business and marketing audit activities, ensuring compliance with policies, accurate reporting, and effective risk controls.Supervise internal audit, legal, and finance risk control support to maintain adherence to company policies, regulatory requirements, and data security standards.Drive cross-department collaboration for issue resolution, while providing management with clear audit insights, reports, and recommendations.5. Stakeholder & Cross-Functional Coordination
Collaborate with key business units (e.g., Sales, Marketing, Network Operations, Finance, IT) to ensure seamless execution of business strategies.Represent the company at industry events, forums, and strategic discussions.6. Leadership & Team Development
Build and lead a high-performing business management team.Foster a culture of innovation, accountability, and continuous improvement.Drive talent development, mentorship, and succession planning initiatives.Education
Bachelor’s or Master’s degree in Business Administration, Finance, Telecommunications, or a related field.Experience
Minimum 10-15 years of experience in business management, operations, or strategy, with at least 5 years in a leadership role within the telecommunications industry.Experienced in tech business analysis, corporate and strategy planning, and business risk management are highly preferredCandidate must be willing to report 100% onsite in our BGC office.
We regret to inform that only shortlisted candidates will be notified.
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