CSR Quality Assurance (Up to Php35,000 salary)

Client Profile : A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position : CSR Quality Assurance

Industry : BPO

Location : Clark Pampanga

Salary : Php35,000

Schedule : Shifting schedule

Work Set up : Work on site

Benefits :

✨ Government mandated Benefits

✨ HMO

✨ 13th month pay

✨ Sick Leave Credits

✨ Vacation Leave Credits

Job Requirements :

✨ Bachelor’s Degree Holder

✨ Open for undergraduate

✨ At least 1 year of work experience as Quality Analyst in a call center setting.

✨ Experience working as Customer Service Representative in BPO industry

✨ Willing to work fully on site

✨Amenable to work at shifting schedule

Job Responsibilities :

✨ Handling inbound and outbound calls, messages and email

✨ Assisting customers with product and service inquiries

✨ Develop and maintain strong relationships with customers and clients

✨ Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.

✨ Developing and Maintaining high customer satisfactions

Recruitment Process : Online interview and Face to Face

✨ Initial interview

✨ 2nd interview

✨ Final interview

✨ JOB OFFER