Wave 2 CSR Virtual Process / Work Onsite

Virtual Process : A streamlined hiring process with virtual process!

Training Provided : Comprehensive training, along with tips and guidance to help you excel in the role.

Flexible Hours : Enjoy the flexibility of work on site with full-time and shifting schedulte options.

Open to All : We welcome candidates from all backgrounds, whether you have previous experience or are new to customer service.

Career Growth : Opportunities for career development and advancement within the company.

NBS Outsourcing Co. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to develop their customer service skills. No prior experience is required, as we provide full training, tips, and guidance to help you succeed!

Key Responsibilities :

Assist customers via phone, email, or chat, providing prompt and professional responses to inquiries.

Resolve customer issues and concerns with empathy and patience, ensuring a positive experience.

Offer solutions and process orders, returns, or other service-related tasks based on customer needs.

Maintain accurate customer records and follow up to ensure satisfaction.

Work within team environment, collaborating with colleagues to meet service goals.

Learn and apply product and service knowledge through the training and resources provided.