Subject Matter Expert Insurance

KEY RESPONSIBILITIES OF THE SME

• Empower the Work : Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.
• Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
• Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs resolve issues and meet expectations
• Take the lead : Delivering new hire training for the business ensure to give a good learning experience for the new hires ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
• Support the team with complex queries and fill out accurate reports.
• Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
• Handle phone calls and transactions for the program.
• Supervise and coach learners in nesting & BQM type environments;
• Coach and give feedback to trainees to help them fulfill performance metrics.

Qualifications :

MINIMUM QUALIFICATIONS :

Remote Work : No

Employment Type : Full-time

Key Skills

Databases,System Design,Cybersecurity,System Architecture,Intelligence Experience,Military Experience,Requirements Gathering,Joint Operations,Curriculum Development,DoD Experience,FISMA,Ant

Experience : years

Vacancy : 1