Staff Services PartnerBruntWork • Cagayan de Oro, Northern Mindanao, Philippines

Staff Services Partner

BruntWork • Cagayan de Oro, Northern Mindanao, Philippines

3 days ago

Job description

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. With a strategic focus on driving revenue growth, this position ensures remote team performance aligns with contractual commitments, delivering measurable results. As a workflow and technical process expert, this role is essential in optimizing operational efficiency and strengthening business partnerships.

Job Highlights

Paid Hours per Week : 40 hours
Schedule : Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs
Work Arrangement : Work from home
Contract : Independent Contractor. Candidates must have their own computer and reliable internet connection. You will be responsible for handling taxes and benefits independently.
Perks : Enjoy a permanent work-from-home setup, immediate hiring, and a steady freelance opportunity with long-term stability and consistent work.

Responsibilities

Onboarding

Monitor the Onboarding Pipeline to ensure a seamless transition at every stage.

Ensure staff have a clear understanding of contract terms at the start of each assignment.

Collaborate with the Client Services team on the staff’s first day.

Support the onboarding team as needed.

Operations

Conduct first and third-month discussions with staff, providing support as necessary.

Document and address staff concerns promptly and accurately.

Respond to staff queries through the Staff Services Helpdesk.

Monitor, review, and approve staff time logs for each assignment.

Collaborate with the Client Services team to maintain the quality of service delivery.

Provide recommendations for process improvements to enhance efficiency.

Stay informed on voluntary benefits available to independent contractors.

Offboarding

Conduct offboarding discussions to ensure proper notification.

Guide staff through the offboarding process and coordinate with the offboarding team.

Assist with post-offboarding concerns.

Other or Special Tasks

Assist in preparing and monitoring client-requested reports.

Requirements

Experience & Skills

Minimum of 2 years of experience in remote staff management, HR operations, or a related administrative role

Demonstrated experience in end-to-end onboarding and offboarding processes

Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives

Strong organizational skills with a detail-oriented approach to documentation and follow-through

Excellent written and verbal communication skills, especially when handling sensitive staff concerns

Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.)

Ability to recommend and implement process improvements to enhance team efficiency and effectiveness

Preferred Qualifications

Experience supporting independent contractors or remote teams in a BPO or outsourcing setup

Familiarity with client-facing collaboration and reporting tasks

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Administrative, and Other

Industries

Staffing and Recruiting

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Staff • Cagayan de Oro, Northern Mindanao, Philippines

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